FAQ

Here Frequently asked questions (FAQ) mostly our buyer have ask with us, maybe this will be answer your question before you contact us, but if you have out of that FAQ, please don;t hesitate to contact us.

Do you have other finishing of these hardware ?

yes we have, we could take all these brass hardware to refinishing with the color you need,

we can do for :

a. Black color and Black Doff Finishing with clear coating or not.
b. Bright Silver (Chrome) & Doff Silver Finishing with clear coating or not.
c. Bright Gold Color Finishing with clear coating or not.
d. Copper Finishing with clear coating or not.

and more,

please let we know what kind of these hardware you need to re-finishing with give us a sample color picture of custom re-finishing you need, please contact us.

Do you making custom ?

yes, if you want to custom, we will need a photos or sketch or drawing of you want to be custom, also with the measurement, after we have check it and if we can do, we will check that cost first for you

How long estimated that packet delivered ?

for estimated delivered with default register shipping service to :

Australia: 2-3 weeks,
USA : 2-3 weeks,
Canada: 2-3 weeks,
Asia : 2-3 weeks, Europe: 2-4 weeks,

that estimated delivered days we gave to you upper is the longest time for wait, but sometime will be early that depend how busy on post office when that packet have stopped for transporting or have on visiting customs. but if you need it hurry, you can upgrade that shipping postage with EMS service where will take 10 – 12 days, and if you really in rush, FedEx service will be another option, with Economy (estimated 5-6 days delivered) and Expedited service (estimated 3-4 days delivered). and for upgrade that EMS shipping & FedEx service,please contact us first.

Do you offer discount combine shipping ?

yes, we could. please don;t hesitate to let us know if you have multiple items on your cart with capture your cart and contact us with that captured of your cart. or you can let we know what items you need and how many do you need. after we have got your all information, we will give you detail of that cost with that discount combine shipping later.

Does that shipping have tracking code and could you provide that tracking link ?

yes, for all of your orders will have tracking code, you can check it on your purchased page for that tracking code. we will put that tracking code after we have ship that packet on post office. and for that tracking link, for US buyer can tracked from official USPS tracking site :

https://tools.usps.com/go/TrackConfirmAction_input

and for others country that can be track it on 17track.net here :
http://www.17track.net/en

or related country tracking site. if you want that tracking link or your packet status, feel free to contact us.

Why shipping cost so expensive ?

1. this overseas international shipping where based the weight of the package and also based from The United States Postal Service (USPS®) ,Canada and United Kingdom Post had making changes to the pricing of their mailing services. Rates in some categories will increase, some will stay the same, and others will decrease. The new rates have take effect on this 2021, July – 17.

2. And for this kinda hardware or most international shipping we need pay more exporting tax as a seller.

3. We have try put my hardware to envelope for make it more cheaper and report it as document, but post office not allowed with that method because that not a document and will count at parcel. will need to declare as a parcel. and for parcel that more expensive with document. contact us for more info.

What payment will be accepted ?

We accept PayPal (recommended), credit card, and eCheck. if you make your payment with eCheck, we need wait until that eCheck have cleared for ship your packet and that will take 3-4 days for cleared that eCheck.

and you don;t need PayPal account if you want pay with your credit card.

if you need more info, please contact us

and how if I don;t have PayPal account but I want make that payment with Credit card ?

even that option pay with PayPal and you don;t have PayPal account, you can still continue make your payment with your Credit card, when you on front page on PayPal when you check out your cart, and please choose pay with your credit card. if you need, we can help you later, please don;t hesitate to let us know.

Do you accepted returns ?

We gladly accept returns and exchanges, Just contact us if you have got that packet and if you feel need return to us. and please ship items back to me within: 30 days of delivery. when we have got your returned packet, we will make a refund to you. and for Conditions of return : Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

for more detail, please check on the store policies or feel free to contact us.

What if I need to change my shipping address?

if you want change your shipping address, you can contact us before we ship your package to the post office.

Can I get same day delivery?

with very sorry, due the our distance, we can;t for same day shipping, the faster shipping with FedEx or DHL service, that will take 5-6 working days

Still have a question?

Please contact us for more information.

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